Cosmic Creations Corp.

Policies & Frequently Asked Questions
"na" & " Logo-Strass and lead content"


~ Shipping ~ Discounts ~ Ordering & Samples ~ Payments ~ Holiday Closures

~ Returns ~ What "NA" and "ab" means ~ Logos ~ Sizes ~ Special Orders ~ Limited Edition ~ Bulk Discounts

SEARCH by SHAPE, Number of HOLES, Article Number, or DIAGRAM

We can ship anywhere in the world!

In most cases, we ship the same day or next day upon receiving your order, and you will have it within 10 days if you are in USA or Canada.
Major city delivery us usually 5 days!

United States Canadian
Shipping

For minimum orders we charge a flat rate of $35 for delivery in USA & Canada, (this usually is up to $250 in prisms) It includes first class "Express Post", insurance and tracking.

If your order exceeds 8 pounds , then it is shipped per the postal rate for weight.
Example: if you order $150 worth of round wizard balls it will weigh up to 30 pounds, and will go by weight which would be approx. $50. These items are lead crystal, and very heavy!
If it is $150 of small prisms it would be $35.

As we are WHOLESALE you must meet minimum $150 order, however we are flexible for crafts people or retail shoppers.


(Sample orders less than $150 are charged a sample fee of $25, plus delivery and merchandise. However we REFUND the $25 sample fee on your next order if it is over $150 AND placed within 30 days)

Prices

Prices are subject to change due to exchange rates.
Unless otherwise stated, all prices in AMERICAN DOLLARS United States

Prices will be verified once we confirm your order.

DISCOUNTS

Prices shown on far right on the hanging crystal page are "each" prices, with quantity discounts ranging from half tray to full box.

To figure out the tray or box total price, multiply the "single price each" times the number in the tray or box.
Example:

Prices for EXAMPLE only - refer to current prices if purchasing

If you want a quantity of one to fourteen pieces: multiply the quantity times the single price
1 pc X $1.90 = $1.90 (or 14pc X $1.90 = $26.60)

If you want the Half Tray discount: you get a discount as stated in the third column from the right (half tray price) 15pc X $1.85 = $27.75 (or up to 29 pc at $1.85 each)

There is also a discount for a full tray, the number of items in trays depend on the size of the item. Also, the "half tray" quantity is the number that is easy to cut the tray. For example, if there is 9 PC in a full tray, the "half" would be 6 PC due to the way the tray cuts.

If you want a full box, you take the price in the seventh column from the right (box price)
150 PC per box X $1.75 box price each = $262.50 (note: these are examples only, the prices may change, refer to catalog for the price today)

For multiple box orders, phone us and we will give you great bulk discounts on $1,000 or more!
Note: when ordering by the BOX, these are unopened stock boxes- you may experience up to 2% flaw rate for Aurora items, or 1% minor flaw on clear.
At Box quantity discounts this must be accepted, so if you need an exact number, please order up to 2% extra to cover this.

Q: What does "NA" mean?

A: It means that you will have to order the minimum quantity as a special order. Special orders are prepaid when the availability is confirmed, and the wait time may be up to 60 days. Minimum order is usually one box.


Beads are sold per package, most beads are special order, allow 60 days delivery time.

Orders

There is a $150 minimum order or a surcharge of $25 for sample fee, plus merchandise, plus delivery.
The sample fee is refundable on a subsequent order of $150 or more and placed within 30 days.

Some items (mostly the larger sizes or box quantities) are Special Order items. These items are marked throughout the site as "NA" as well as on the order form.
Please plan ahead and allow 60 days for special orders and bulk box orders.

 

Payment

We do not take payment online, only by phone, email or fax confirmation.

You can EMAIL with our Form, or email with your browser.
FAX you order in- Fax 1 250 642-7722, however you must include a phone number for phone confirmation. Your order will not be sent until we speak to you in person. (Exception: countries outside of America or Canada in which case we confirm via FAX or EMAIL)

How to order by Fax or Email
In order to confirm your order fax to 1 250 642-7722 or email your:
Name:
Business Name (if applicable)
Street / suite #:
City:
State:
Zip:
Phone #, Fax #:
Credit card #:
Exp. Date:
Name as it appears on the card:
3 digit code on back of card:
NOTE:
merchandise can only be sent to the "bill to" address of card, otherwise it will not authorize.
Phone 1 250 642-6745 or Toll free 1 877 642-6745
You are most likely to get a "live person" at these times, but we have a 24 hour message recording to take your info.
Noon - 4 pm PACIFIC time (Seattle, San Francisco, Vancouver etc.)
Or 2 pm to 7 pm EASTERN time (New York, Miami, Toronto etc.)
For UK, France, Australia, etc. please confirm Pacific time on chart:
Pacific area current time or World Time

Or, fax anytime (24 hour fax will answer) 1 250 642-7722
 
 

If you are in USA or Canada - Even better, order by phone!
We like getting to know each of you so we can serve you better, and very often we have special deals not listed on the web.
If you are in USA or Canada you can reach us 11 am to 4 pm PACIFIC time on our Toll Free line 1 877 642-6745 or if you are elsewhere in the world such as Europe, Asia or Japan call 1 250 642-6745
(please note the time differences: East coast -Florida, NY, etc.: your NOON is our 9 am, call your time 1-7 pm)

We only accept credit card payment by confirming with you in person on the phone, so there are no worries of Internet insecurities. (Exception: other than USA-Canada )

 

We accept Visa, Master Card and prepayment by company check or International money order. Personal checks are not accepted unless certified.

Visa

 

Frequently Asked Questions:

Q: What does "AB" or "Aurora" or "Aurora Borealis" or "Peacock" or "Bermuda Blue" mean?

A: It means the crystal has a coating on it. The scientific name is "thin film interference coating" and it makes the crystal sparkle and iridescent. The AB coating can be on clear crystal or on colored crystal. The coating can also be thicker, and result in a "Peacock" (mostly green and pink tones) or "Bermuda Blue" (mostly blue and purple-pink tones)and other coatings. Not many HANGING crystals have the "Peacock" finish because the coating does not produce transmitted rainbows, but reflects light back like a rhinestone. Items with the special coatings are available upon special order, except as noted in the catalog.--> click for video of special coated crystals

Q: Do you have clear paperweights? (Non-iridescent)

A: Yes. Clear paperweights are available upon request. You must order 10 piece minimum of that particular paperweight. Allow 60 days for arrival of your order.

Q: Do the Swarovski crystals come with their Swarovski box?

A: The larger cut balls Art8550 & 8558 in 70 & 100mm come with the foam box and Swarovski logo. (See photo)
All other items come packed in the most economical method: Swarovski plastic trays or paper.
WE RECYCLE
, so the cartons and wrap are all reused containers.

full color Swarovski logo
Actual Photo
of part of crystal box

Q: Do the crystals have the laser etched Swarovski logo?

A: The Swarovski STRASS and ELEMENTS crystals have the logo. The Swarovski SPECTRA crystals do not.
Also, the specialty hangings, small crystals and older stock STRASS items do not have the logo

Swarovski logoSWAROVSKI ELEMENTS logo etched

Note: this logo is copyrighted by Swarovski, and only Swarovksi STRASS & ELEMENTS items have this logo.

Both Strass and
ELEMENTS have this etched logo.
<--Click on the image to see where it is located near the top hole

Swarovski is now making "Advanced Crystal" DNA and their official statement about the lead content, and what is the difference between Spectra and Strass and Elements is here:
http://crystals.swarovski.com/crystals/advanced-crystal/corporate-responsibility.en.html


 

Q: What is the difference between Swarovski SPECTRA balls 8290-8550 and 8290-8552 and the Swarovski STRASS balls 8558?
A: Swarovski made two types of crystal: lead free and full lead crystal.
The SPECTRA brand is lead free.
The STRASS brand is full lead with a small logo etched into the crystal by laser (near the top hole)
A- LEAD FREE: Swarovski has stated " Since September 2012 the entire assortment of SWAROVSKI ELEMENTS is switched to the new ADVANCED CRYSTAL standard, a new, innovative lead-free crystal composition, patented by Swarovski in the US, Japan and 16 European countries." We have both the legacy STRASS lead crystals and the ELEMENTS line. We can confirm there is no visual difference in the reflection and transmission of rainbows between Strass and Elements.

Q: How big is a crystal in inches - I am not familiar with "mm"?

A: Check out our Size Chart, it has photos of everyday items and a mm to Inches conversion chart.

Q: SPECIAL ORDERS - There's a Swarovski item that isn't on your website. Can I still order it through you?

A: Yes, we carry the full Swarovski line. If there is something you want that is not on the website, we can special order it for you. However, there may be a minimum quantity and a wait time of 30 to 60 days on special orders.
Also, you must prepay, and once your order is accepted there are NO REFUNDS, as long as we deliver to you within 60 days.(If the items is not available in 60 days, a full refund is credited)
To order something not on the website, you can Phone or EMAIL us. Include the Article Number and size in mm.

Q: LIMITED EDITIONS - How limited are these?

A: Swarovski makes some cuts of crystal for only a short period of time. Sometimes they may never be made again. Other times they make another production, but we are never sure. If we find that a style in a color, or style in a size is in limited quantity, we mark it as "Limited Edition". Examples of this are 8755 in the 38 mm size (only 50 mm size is now available), the blue snowflake 8811/35 mm and 8811/50 mm.
So, if you are needing large quantities keep in mind that more stock may not be available on "Limited Edition" items.

Do you accept returns?

A: NO. These are internationally sized standard Swarovski items and colors. Be sure of what you want before ordering. Colors on the monitor do not reproduce the actual colors of the crystals, and the Aurora coating may tend to pink or blue tones. If in doubt, allow enough time to have a sample sent. If there is a mistake on our behalf, we may allow items to be returned with an authorization- click here for instructions
 

Q: What is your "Privacy Policy"?

A: We maintain strict privacy for your personal information- click here for our "Privacy Policy".

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