Policies & Frequently
"na" & " Logo-Strass and lead content"
~ Shipping ~ Discounts
~ Ordering & Samples ~ Payments
~ Holiday Closures
~ Returns ~ What "NA"
and "ab" means ~ Logos
~ Sizes ~ Special Orders
~ Limited Edition ~ Bulk Discounts
SEARCH by SHAPE, Number of HOLES, Article Number, or DIAGRAM
can ship anywhere in the world!
In most cases, we ship the same
day or next day upon receiving your order, and you will have it within
10 days if you are in USA or Canada.
Major city delivery us usually 5 days!
For minimum orders we charge
a flat rate of $35 for delivery in USA & Canada, (this usually is
up to $250 in prisms) It includes first class "Express Post",
insurance and tracking.
If your order exceeds 8 pounds
, then it is shipped per the postal rate for weight.
Example: if you order $150 worth of round wizard balls it will weigh
up to 30 pounds, and will go by weight which would be approx. $50. These
items are lead crystal, and very heavy!
If it is $150 of small prisms it would be $35.
As we are WHOLESALE you
must meet minimum $150 order, however we are flexible for crafts people or retail shoppers.
(Sample orders less than $150 are charged a sample fee
of $25, plus delivery and merchandise. However we REFUND
the $25 sample fee on your next order if it is over $150 AND
placed within 30 days)
Prices are subject to change
due to exchange rates.
|Unless otherwise stated,
all prices in AMERICAN DOLLARS
Prices will be verified once
we confirm your order.
Prices shown on far right
on the hanging crystal page are
"each" prices, with quantity discounts ranging from half tray
to full box.
To figure out the tray
or box total price, multiply the "single price each"
times the number in the tray or box.
Prices for EXAMPLE only - refer to current
prices if purchasing
If you want a quantity
of one to fourteen pieces: multiply the quantity times the single
1 pc X $1.90 = $1.90 (or 14pc X $1.90 = $26.60)
If you want the Half
Tray discount: you get a discount as stated in the third column
from the right (half tray price)
15pc X $1.85 = $27.75 (or up to 29 pc at $1.85 each)
There is also a discount
for a full tray, the number
of items in trays depend on the size of the item. Also, the "half
tray" quantity is the number that is easy to cut the tray.
For example, if there is 9 PC in a full tray, the "half"
would be 6 PC due to the way the tray cuts.
If you want a full
box, you take the price in the seventh column from the right (box
150 PC per box X $1.75 box price each = $262.50 (note: these are
examples only, the prices may change, refer to catalog
for the price today)
multiple box orders, phone us and we will give you great bulk
discounts on $1,000 or more!
Note: when ordering by the BOX, these
are unopened stock boxes- you may experience up to 2% flaw rate
for Aurora items, or 1% minor flaw on clear.
At Box quantity discounts this must be accepted, so if you need
an exact number, please order up to 2% extra to cover this.
Q: What does "NA"
A: It means that you will have to order the minimum quantity
as a special order. Special orders are prepaid when the availability
is confirmed, and the wait time may be up to 60 days. Minimum
order is usually one box.
Beads are sold per package, most
beads are special order, allow 60 days delivery time.
is a $150 minimum order or a surcharge of $25 for sample
fee, plus merchandise, plus delivery.
The sample fee is refundable on a subsequent order of $150 or more
and placed within 30 days.
Some items (mostly the larger
sizes or box quantities) are Special Order items. These items are
marked throughout the site as "NA" as well as on
the order form.
Please plan ahead and allow 60 days for special orders and bulk
We do not take payment
online, only by phone, email or fax confirmation.
You can EMAIL with our Form, or
with your browser.
FAX you order in- Fax 1 250 642-7722, however you must include a
phone number for phone confirmation. Your order will not be sent
until we speak to you in person. (Exception: countries outside
of America or Canada in which case we confirm via FAX or EMAIL)
- How to order by Fax or
- In order to confirm your
order fax to 1 250 642-7722 or email
Business Name (if applicable)
Street / suite #:
Phone #, Fax #:
Credit card #:
Name as it appears on the card:
3 digit code on back of card:
merchandise can only be sent to the "bill to" address
of card, otherwise it will not authorize.
Phone 1 250 642-6745 or Toll free 1 877 642-6745
You are most likely to get a "live person" at these times, but we have a 24 hour message recording to take your info.
Noon - 4 pm PACIFIC time (Seattle, San Francisco, Vancouver
Or 2 pm to 7 pm EASTERN time (New York, Miami, Toronto etc.)
For UK, France, Australia, etc. please confirm Pacific time on chart:
area current time or World
- Or, fax anytime (24
hour fax will answer) 1 250 642-7722
If you are in USA or Canada - Even better, order by phone!
We like getting to know each of you so we can serve you better, and
very often we have special deals not listed on the web.
If you are in USA or Canada you can reach us 11 am to 4 pm PACIFIC
time on our Toll Free line 1 877 642-6745 or if you are elsewhere
in the world such as Europe, Asia or Japan call 1 250 642-6745
(please note the time differences: East coast -Florida, NY, etc.:
your NOON is our 9 am, call your time 1-7 pm)
We only accept credit card
payment by confirming with you in person on the phone, so there
are no worries of Internet insecurities. (Exception: other than
We accept Visa, Master Card
and prepayment by company check or International money order.
Personal checks are not accepted unless certified.
- Q: What does "AB"
or "Aurora" or "Aurora Borealis"
or "Peacock" or "Bermuda Blue" mean?
A: It means the crystal has a coating on it. The scientific
name is "thin film interference coating" and it makes the
crystal sparkle and iridescent. The AB coating can be on clear crystal
or on colored crystal. The coating can also be thicker, and result
in a "Peacock" (mostly green and pink tones) or "Bermuda
Blue" (mostly blue and purple-pink tones)and other coatings.
Not many HANGING crystals have the "Peacock" finish because
the coating does not produce transmitted rainbows, but reflects light
back like a rhinestone. Items with the special coatings are available
upon special order, except as noted in the catalog.--> click
for video of special coated crystals
Q: Do you have clear
A: Yes. Clear paperweights
are available upon request. You must order 10 piece minimum of that
particular paperweight. Allow 60 days for arrival of your order.
Q: Do the Swarovski
crystals come with their Swarovski box?
A: The larger cut
balls Art8550 & 8558 in 70 & 100mm come with the foam box
and Swarovski logo. (See photo)
All other items come packed in the most economical method: Swarovski
plastic trays or paper.
WE RECYCLE, so the cartons and wrap are all reused containers.
Q: What is the difference between Swarovski SPECTRA balls 8290-8550
and 8290-8552 and the Swarovski STRASS balls 8558?
of part of crystal box
Q: Do the crystals have the laser etched Swarovski
A: The Swarovski STRASS and ELEMENTS crystals have the logo.
The Swarovski SPECTRA crystals do not.
Also, the specialty hangings, small crystals and older stock STRASS
items do not have the logo
Swarovski is now making "Advanced Crystal" DNA and their official statement about the lead content, and what is the difference between Spectra and Strass and Elements is here:
A: Swarovski made two types of crystal: lead free and full
The SPECTRA brand is lead free.
The STRASS brand is full lead with a small logo etched into the crystal
by laser (near the top hole)
A- LEAD FREE: Swarovski has stated "
Since September 2012 the entire assortment of SWAROVSKI ELEMENTS is switched to the new ADVANCED CRYSTAL standard, a new, innovative lead-free crystal composition, patented by Swarovski in the US, Japan and 16 European countries."
We have both the legacy STRASS lead crystals and the ELEMENTS line. We can confirm there is no visual difference in the reflection and transmission of rainbows between Strass and Elements.
Q: How big is a crystal
in inches - I am not familiar with "mm"?
Check out our Size Chart, it has
photos of everyday items and a mm to Inches conversion chart.
SPECIAL ORDERS - There's a Swarovski
item that isn't on your website. Can I still order it through you?
A: Yes, we carry
the full Swarovski line. If there is something you want that is
not on the website, we can special order it for you. However, there
may be a minimum quantity and a wait time of 30 to 60 days on special
Also, you must prepay, and once your order is accepted there are
NO REFUNDS, as long as we deliver to you within 60 days.(If the
items is not available in 60 days, a full refund is credited)
To order something not on the website, you can Phone or EMAIL
us. Include the Article Number and size in mm.
LIMITED EDITIONS - How limited are these?
A: Swarovski makes some cuts of crystal for only a short period
of time. Sometimes they may never be made again. Other times they
make another production, but we are never sure. If we find that a
style in a color, or style in a size is in limited quantity, we mark
it as "Limited Edition". Examples of this are 8755 in the
38 mm size (only 50 mm size is now available), the blue snowflake
8811/35 mm and 8811/50 mm.
So, if you are needing large quantities keep in mind that more stock
may not be available on "Limited Edition" items.
Do you accept returns?
A: NO. These are internationally
sized standard Swarovski items and colors. Be sure of what you want
before ordering. Colors on the monitor do not reproduce the actual
colors of the crystals, and the Aurora coating may tend to pink or
blue tones. If in doubt, allow enough time to have a sample
sent. If there is a mistake on our behalf, we may allow items to be returned with an authorization- click here for instructions
A: We maintain strict
privacy for your personal information- click here for our "Privacy
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