In order to return anything for credit, you must have an authorization number.

Any items returned without an authorization will not be subject to a credit or replacement.

Once you have phoned and received an authorization code, (call 1 250 642-6745 )
Print out the tag below, fill it in and attach it to the package.

Very Important: If using a Customs Declaration from the Courier or the Post Office
make certain the information is transferred on to the form.
For example: PS Form 2976-A triplicate USPS form
It must state in the "Detailed Description" box the following:

Indoor Decorative Glassware HS Tariff # 7013.99.00.95
Damaged Goods, return to origin, Canada
ZERO rated GST,
ZERO rated PST on Returned Goods

If it does not have this ON the form, (even if the label is on the package),
it may be held in Customs and you may not get credit or replacement.
If you do not use a form, make sure the label is on the package.

Fill in your name, cut out and attach to carton
Return Tag